For assistance with any purchase made at a Steven or Steve Madden retail store,
please return to the store where purchased for assistance Store Locations
If you need assistance locating a specific item in a retail store, go to the product page on this site, choose the color and size you are looking for and click Find this product in a store
link. It will show any stores in your area that have the item or you may call customer service at 888-SMADDEN(888-762-3336).
Steve Madden Purchases at other retailers:
Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
If retail location did not assist you
If you have gone back to the Steve Madden store or other retail location where the purchase was original made but still need further assistance please call 855-706-6500.