For your convenience, we accept online returns at Steven and Steve Madden stores
(only stores in the USA excluding Colorado and Utah locations and Steve Madden Outlets).
We gladly accept returns of unworn merchandise within 30 days of delivery. This
excludes clearance items and earrings which may not be returned or exchanged. All
handbags and accessories must have original tags attached.
Click here to find a store
Returns will be refunded to the original method of payment or as store credit.
If there is no store near you then you may obtain return authorization via phone,
Live Chat, e-mail or at the following link
by entering your email address, order number and
following the instructions. The authorization requests must be made within 30 days
from when your order is delivered. The merchandise must be received back at our
warehouse within 45 days using the hybrid prepaid UPS shipping label we supply.
You may give the package to the United States Post Office or any UPS location. Shipping
charges are not refundable and there is a $6.95 per order return fee that covers
restocking and postage back to the warehouse. Clearance items and earring purchases
may not be returned or exchanged and are not refundable unless the product is damaged
Once your return is checked in at the warehouse, you will be sent an email to let
you know it has been received. Shortly thereafter you will receive a second email
confirming the refund has been issued. From this time, it takes up to 3 business
days to show up on your credit card account.
Steve Madden merchandise purchased from other retailers, including department stores,
must be returned to the store from which it was originally purchased and is subject
to the return policy of the originating retailer