CUSTOMER SUPPORT

Frequently Asked Questions
Promotion Rules
  • Promotions do not apply to clearance items unless otherwise stated.
  • Promotions do not apply to gift cards.
  • Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cannot be combined with the Steve Madden employee discount.
  • Qualifying promotion amount applies to merchandise only, excluding Gift Cards, packaging, sales tax and shipping and handling charges.
  • Returns and exchanges are subject to Steve Madden's return policy.
  • Offers are non-transferable.
  • Steve Madden has the right to cancel any promotion at any time without notice.
  • Free shipping promotion can only be used on merchandise totaling $75 or more.
  • Free shipping cannot be used on clearance items or gift cards.
  • Free Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.
  • Clearance, women's preorders and the below select women's styles are excluded from the current promotion - 

ADAPT DEEVAA LOLLLY SHOWSTPR
AFTRDARK DEJAVU LUUCY SKEETERR
AKCESS DIANNA LUVELY SLATER
ALEXXIA DITZYY MACALL SLOANN
ALLLY DNCEAWAY MADLY SPYCEE
ALTER DONDI MAINSQZE SURRNDER
ANCHOOR DUBSTEP MARLENEE SWEET
ANGELZ FAYMUSS MILA TALLIAA
ANIBELL FLIPPPER MSROGERS THUNDR-C
ANTEEK FRANKLIN NANNCY TROOPA
ATENTION GABBY OCCUPY TROOPALE
AVEANA GALYA POMPEI WANTING
BACKUP HAMIL QUAKE WARNING
BARCLEY HILIGHT REALOVE WHISTLE
BLITZ HILITE-C REALOV-M WHITNEYY
CARRIIE INFRINGE REGULAYT WONDA
CINCH INVISION RIVITING WOONDERR
CORREE JANNETT ROMINAA XPLICIT
CUFFF KAGIE SERENITE XTERNAL
DEENY LATCHES SHAYKIN YASMIN
DEENY-R LLOYD