CUSTOMER SUPPORT

Frequently Asked Questions
Promotion Rules
  • Promotions do not apply to clearance items unless otherwise stated.
  • Promotions do not apply to gift cards.
  • Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cannot be combined with the Steve Madden employee discount.
  • Qualifying promotion amount applies to merchandise only, excluding Gift Cards, packaging, sales tax and shipping and handling charges.
  • Returns and exchanges are subject to Steve Madden's return policy.
  • Offers are non-transferable.
  • Steve Madden has the right to cancel any promotion at any time without notice.
  • Free shipping promotion can only be used on merchandise totaling $75 or more.
  • Free shipping cannot be used on clearance items or gift cards.
  • Free Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.
  • Clearance, women's preorders and the below select women's styles are excluded from the current promotion - 

ADAPT DEJAVU MACALL SHOWSTPR
AFTRDARK DIANNA MADLY SKEETERR
AKCESS DITZYY MAINSQZE SLATER
ALEXXIA DNCEAWAY MARLENEE SLOANN
ALLLY DONDI MARYANNN SPYCEE
ALTER DUBSTEP MILA STELTH
ANCHOOR FAYMUSS MSROGERS SURRNDER
ANGELZ FLIPPPER NANNCY SWEET
ANIBELL FRANKLIN OCCUPY TALLIAA
ANTEEK GABBY POMPEI THUNDR-C
ATENTION GALYA QUAKE TORNEADO
AVEANA HAMIL READER TROOPA
BACKUP HILIGHT REALOVE TROOPALE
BARCLEY HILITE-C REALOV-M WANTING
BLITZ INFRINGE REGULAYT WARNING
CARRIIE INVISION RIVITING WHISTLE
CINCH JANNETT ROBBINN WHITNEYY
CORREE KAGIE ROKLEDG WONDA
CUFFF LATCHES ROMINAA WOONDERR
DEENY LLOYD RUBBYY WRITER
DEENY-R LOLLLY SERENITE XPLICIT
DEEVAA LUUCY SHAYKIN XTERNAL
  LUVELY SHINEYY YASMIN