Safe Shopping on Steve Madden.com
Q: Is it safe to use my credit card?
A: Yes, shopping at SteveMadden.com is safe. Our SteveMadden.com Safe Shopping Guarantee covers every credit card purchase on SteveMadden.com. See Guarantee details below.
Q: Why is SteveMadden.com so safe?
A: Steve Madden.com protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. SteveMadden.com uses digital certificates provided by Thawte, which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only SteveMadden.com to decode your information and helps to create a secure environment for transactions on the Internet.
If you're not comfortable shopping online and would prefer to place your order by phone, please call our Customer Service Team toll-free at 1-888-SMADDEN (888 762-3336) (7 days a week, 9am to 10pm EST)
1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, SteveMadden.com will cover the entire liability for you, up to the full $50.00. SteveMadden.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at SteveMadden.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Q: Does SteveMadden.com sell my information to other companies?
A: No. We do NOT provide or sell online customer information to any outside companies or third parties. SteveMadden.com compiles customer information in an effort to improve and enhance our customers' online shopping experience. We may use this information for marketing and promotional purposes.