For the holiday's we are extending our normal return policy. Orders placed from November 17th through December 15th, 2008 may be returned or exchanged until January 15th, 2009.  For all other orders the normal 30 day return policy applies.

Please track your order to file a return request and obtain a return shipping label to use to mail your items back to us. This label is a prepaid shipping label for the United States Postal Service. Shipping charges are not refundable and there is a $6.95 fee that covers restocking and postage back to the warehouse. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 6 weeks of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. You may request a return online by clicking track your order, via phone 1-888-762-3336, email info@stevemaddendirect.com or by live chat. Merchandise purchased online must be returned to the website and can not be returned or exchanged at a Steve Madden retail store. All refused shipments will be charged double the shipping fee to cover transportation costs both ways. This amount will not be refunded to your credit card. The maximum refusal fee is $59.90.

PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED.  All purchases are final on clearance items.

Steve Madden guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please contact us by emailing info@stevemaddendirect.com or calling us at 1-888-SMADDEN.

For International Orders, please email or call us to receive a return authorization number. Ship the shoes back to us using a courier service that provides a tracking number. You are responsible for the cost of shipping the shoes back to us. As with domestic orders, shipping charges are not refundable and there is a $6.95 per pair restocking fee. Returns will be refunded in the original method of payment. However, please note that all refused shipments will be charged $59.90 to cover shipping costs both ways. This will not be refunded to your credit card.