SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The promotion does not apply on Clearance Items or Gift Card orders.
Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website.
We also offer expedited shipping – on merchandise that is in stock. For further details, please visit our Shipping Policy page.
Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on all orders and will update you if we anticipate a change. We appreciate your patience.
RETURNS:
For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery.
You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed.
Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items and earring purchases cannot be returned or exchanged.
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