SHIPPING:

SM PASS Members receive Free Standard Shipping on orders over $50 plus free in store returns. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The promotion does not apply on Pre-Order Items, Clearance Items or Gift Card orders.

Expedited orders must be placed before 1pm ET.
We also offer expedited shipping – two day and next day on merchandise that is in stock.
For further details, please visit our Shipping Policy page.

RETURNS:

For your convenience, we accept returns for online orders at Steven and Steve Madden stores (only stores in the USA excluding Colorado and Utah locations. We gladly accept returns of unworn merchandise within 30 days of delivery.

You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed.

Shipping charges are not refundable and depending on the return method, there is a $2.95 or $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items cannot be returned or exchanged.
Click here to view our full Return Policy.