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SM PASS Members receive Free Standard Shipping on orders over $50 plus free in store returns. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The promotion does not apply on Pre-Order Items, Clearance Items or Gift Card orders.
Expedited orders must be placed before 1pm ET.
We also offer expedited shipping – two day and next day on merchandise that is in stock.
For further details, please visit our Shipping Policy page.
For your convenience, we accept returns for items purchased at Steven and Steve Madden stores (only stores in the USA excluding Colorado and Utah locations and Steve Madden Outlets). We gladly accept returns of unworn merchandise within 30 days of delivery.
You may obtain return authorization via phone, Live Chat, e-mail or by signing into your account and going into your order. The authorization requests must be made within 30 days from when your order is delivered.
Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items , masks and earring purchases cannot be returned or exchanged.
Click here to view our full Return Policy
Use an old toothbrush and toothpaste. Then wipe off with a damp rag or rinse under cold water.Cowhide, calfskin, kidskin
Keep well-polished. Polishing keeps shoes looking good, as well as keeping leather soft. As a preventative measure, it's advisable to apply several coats of transparent polish before shoes are worn for the first timeFabric shoes
Wash some fabric shoes by hand and let air dry at least once a month to keep them looking new. Keep the shape by stuffing with newspaper and replace as it gets soaked through. Newspaper helps speed up the drying process.Nubuck
Wipe with cloth or use soft brush to remove surface dirt.Patent leather
Remove surface soil with damp cloth. Occasionally apply soft cream polish or thin film of Vaseline petroleum jelly. To keep leather flexible, apply conditioner or preservative. For good results, clean patent leather with Windex.Reptile (alligator, lizard, crocodile, snake)
Snakeskin should only be polished with a soft cloth that is wiped with the grain. Spraying lightly with hairspray will help to keep the grain down.Satin
Regular trips to the dry cleaners will keep them looking new.Suede shoes
Should be brushed clean with a suede brush or light sand paper. This will raise the nap of the leather as well as loosen dirt. Never use water on suede because the dissolved minerals usually cause spotting. Stains such as paint or glue can be removed with fine sandpaper. A gum eraser or soft side of an emery board helps remove spots.
FUN TIP - If your leather laces always come undone, keep them tied by sprinkling a few drops of water on the knot.