- COOL PLANET
- NEW & NOW
SM PASS Members receive Free Standard Shipping on orders over $50 plus
free in store returns. Free Shipping promotion is only valid for shipping addresses in the United
States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam,
military and air force bases. Please note, this promotion may not be
combined with any other offers unless explicitly noted. The promotion does
not apply on Pre-Order Items, Clearance Items or Gift Card orders.
Expedited orders must be placed before 1pm ET.
We also offer expedited shipping – two day and next day on merchandise that is in stock.
For further details, please visit our Shipping Policy page.
For your convenience, we accept returns for online orders at Steven and Steve Madden stores (only stores in the USA excluding Colorado and Utah locations. We gladly accept returns of unworn merchandise within 30 days of delivery.
You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed.
Shipping charges are not refundable and depending on the return method,
there is a $2.95 or $6.95 per order return fee that covers restocking and
postage back to the warehouse. Clearance items cannot be returned or
Click here to view our full Return Policy.
SM PASS Members receive Free Standard Shipping on orders over $50 plus free in store return. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. This offer is not valid on Clearance Items, Preorders or Gift Card orders.
|Standard||3-7 business days||-||$8.95*|
|Standard||3-7 business days||$50 + Free for Preorders||FREE|
|Two day||2 business days||-||$18|
|Next day||1 business day||-||$30|
*Please note, clearance items are not eligible for free shipping.
Clearance items, shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.
There is no expedited shipping outside the 48 states. We do not offer Two Day or Next Day delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and Military bases.
Order before 1pm ET*
* Two Day and Next Day orders must be submitted by 1:00 PM EST. If the order is placed before 1:00 EST then you can use the chart above to see when it will arrive. If the order is placed after 1:00 EST then add one additional day.
* We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
* We cannot guarantee delivery dates will be met for expedited shipping methods on clearance merchandise because clearance merchandise is in very limited supply and it may take additional days to process and ship.
* Item must be in stock. Pre-order items will ship via ground on or about their expected ship date.
We strive to get your merchandise to you as quickly as possible. The cost for shipping is only $8.95 for your entire order in the 48 contiguous United States. Most orders are shipped the next business day after they are placed. We ship all orders in the continental US via FedEx. Orders arrive within 3-7 business days unless Two Day or Next Day shipping was selected.
The cost for shipping is $24.95 per order. Items going to Hawaii and Alaska are shipped via FedEx and arrive within 7 business days.
The cost for shipping is $24.95 per order. Your order will ship via FedEx from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.
The cost for shipping is $14.95 per order. Your order will ship via FedEx from our facilities to our shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.
We will send you a shipping confirmation email when all or part of your order is shipped that will include the FedEx tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.
20% off your first order
10% off additional purchase,
and free shipping always.