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SM PASS Members receive Free Standard Shipping on orders over $50 plus free in store returns. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The promotion does not apply on Pre-Order Items, Clearance Items or Gift Card orders.
Expedited orders must be placed before 1pm ET.
We also offer expedited shipping – two day and next day on merchandise that is in stock.
For further details, please visit our Shipping Policy page.
For your convenience, we accept returns for items purchased at Steven and Steve Madden stores (only stores in the USA excluding Colorado and Utah locations and Steve Madden Outlets). We gladly accept returns of unworn merchandise within 30 days of delivery.
You may obtain return authorization via phone, Live Chat, e-mail or by signing into your account and going into your order. The authorization requests must be made within 30 days from when your order is delivered.
Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items , masks and earring purchases cannot be returned or exchanged.
Click here to view our full Return Policy
Promo: Offer valid November 25th on the Steve Madden App and SteveMadden.com only. Non-loyalty members get 25% off plus free ground shipping and loyalty members get 35% off plus free two-day shipping. Enter the promotional code THANKS at checkout. Certain EXCLUSIONS apply – Clearance, all Preorder items, gift cards and other select items are excluded from this promotion. SM PASS Members receive free two-day shipping on orders over $50 plus free in-store returns. Free Shipping offer does not apply to clearance items, preorders or gift cards. Free Shipping promotions are only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Two-day shipping orders must be submitted by 1PM EST in order to ship out the same day. Orders placed after 1PM EST on Friday through the weekend will ship on Monday. Promotions are not valid for cash or cash equivalent and cannot be applied to previous purchases nor combined with any other offers or discounts including Steve Madden employee discount. Qualifying amount applies to merchandise only, excluding Gift Cards purchased, packaging, applicable taxes and shipping and handling charges. Returns and exchanges are subject to Steve Madden's return policy. Offer is non-transferable. Steve Madden has the right to cancel these promotions at any time. ITEMS EXCLUDED FROM PROMOTION: AIDA, ADRIENNE, AMAYA, AUTUMN, B-LINDA WATERPROOF, BAM, BANDI, BANDDIT, BARDO, BATES, BEALE, BERTIE, BEV, BITTEN, BMANDIE, BRAVE, BRIDGES2, BROADWAY, CADE, CADENCE, CAREY, CARLI, CARRSON, CARRSON-R, CENTURY, CHARLEE, CLEARER, CLIFF, COMMAND, CRUSHING, DAISIE, DAISIE-L, DAKOTA, DINA, DIVINITY, DOLLY, DOMINIQUE, DONDDI, DOVER, ECENTRCQ, ECNTRCQT, ELVINA-BLONDO, EMMI, ERIKA, ERIN, ERIN-R, ESMERALDA, ESSENCE, EXPERT, FANCY, FEATHER, FEATHERL, FENNTA-L, FERRY, FORBIDDEN, FRAN, GEORGETTE, GILLS, GILLSM, GISELLE, GLIDING, GRAB, GRADY, GRATIFY, GRID, GRETTA, HARKEN, HIGHLYTE, HUMBLE, INTYCE, IRENEE, JADINE, JERRY, JERRY-L, JILLIAN, JILLIAN-L, JOURNAL, JWEDGIE, KANDI, KENNY, KEYKEY, KHLOE, KIMMIE, KRAMERR, LANCASTER, LATCH, LEVEL, LORA, LUCCA, MALLORY, MARIANNE, MARY, MEMORY, MILES, MOMENT, NEUTRAL, NOMAD, OASIS, PAM, PASCALE, PATRICIA, PATRICIA-L, PEARL, PERLA, PHOEBE, PORTER, PRANCE, RADDLE, RAYLEN, REECE, REGENT, REIN, RESPECT, RHAPSODY, ROXANA, RULE, SANE, SERENADE, SERVE, SMILE, SNUGGLE, SOPH, STECY, SUNRISE, SURE, SWAGGER, TRACE-R, TRACE-S, TREK, TROOPA, VIXEN, WANDA, WATKINS, WEDGIE, WEDGIE-P, WINONA, WRANGLE, ZANEY. Please also refer to the Promotion Rules page in the Customer Support section for the above exclusion list.