We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment.
Please Note: Clearance Items, Masks, Mask Filters and Earrings may not be returned or exchanged. Gift Cards and E-Gift Cards cannot be returned or refunded. All purchases are final on Clearance items, Masks, Mask Filters, Earrings, E-Gift Cards and standard Gift Cards.
Free Returns or Exchanges in one of our Steve Madden Retail Stores
For your convenience, we accept online returns at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery. Apparel/clothing items may not be returned in stores. Clearance items, masks, mask filters and earrings may not be returned or exchanged. All handbags and accessories must have original tags attached. Take the merchandise in its original packaging and the packing slip from the shipping carton to the store. Click here to find a retail store near you. Shipping charges are not refundable. Returns will be refunded to the original method of payment or as store credit.Click Here to Find a Store Near You
Return via Mail or at a Happy Returns Location
Return or exchange via mail: You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Start by visiting our Returns Center.
Return or exchange in person with Happy Returns: Bring the item(s) you wish to return, along with the shoe box and original tags, to a Happy Returns Return Bar location near you. No receipt or return label needed. You just provide your email address or order number and your refund will be initiated immediately. You can go directly to a location or Start Your Return online for an even faster in person experience. Shipping charges are not refundable. Refunds are always issued to the original method of payment.Start a Return