SHIPPING & RETURNS

SHIPPING:

SM PASS INSIDER and VIP accounts receive Free Standard Shipping on orders over $75 while SM Pass SUPERSTAR and ICON accounts receive Free Expedited Shipping on orders over $75. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The promotion does not apply on Clearance Items or Gift Card orders.

Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website.

We only ship to the 48 contiguous United States, Hawaii, Alaska, the U.S. Virgin Islands, Puerto Rico, Guam, and U.S. Military/Air Force Bases, and we do not ship to any other countries, regions, territories, U.S. possessions, freight forwarders, PO boxes, or destinations not explicitly listed.

We offer expedited shipping – on merchandise that is in stock. For further details, please visit our  Shipping Policy page.

Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on all orders and will update you if we anticipate a change. We appreciate your patience.

RETURNS:

For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery.

You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label and drop off your package at a FedEx location. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items and earring purchases cannot be returned or exchanged. 

Click here to view our full Return Policy.