Shipping Protection

SHIPPING:

SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $75 plus free in store return. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The promotion does not apply on Clearance Items or Gift Card orders.

We only ship to the 48 contiguous United States, Hawaii, Alaska, the U.S. Virgin Islands, Puerto Rico, Guam, and U.S. Military/Air Force Bases, and we do not ship to any other countries, regions, territories, U.S. possessions, freight forwarders, PO boxes, or destinations not explicitly listed.

We also offer expedited shipping – two day and next day on merchandise that is in stock.

For further details, please visit our Shipping Policy page.

RETURNS:

Apparel merchandise may be returned by mail or in a Steve Madden store only with the original tags included (polybag with UPC). You may obtain return authorization via phone, Live Chat, e-mail or by signing into your account and going into your order. The authorization requests must be made within 30 days from when your order is delivered.

Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items and earring purchases cannot be returned or exchanged.

Click here to view our full Return Policy.