SHIPPING:
SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The promotion does not apply on Clearance Items or Gift Card orders.
We also offer expedited shipping – two day and next day on merchandise that is in stock.
For further details, please visit our Shipping Policy page.
RETURNS:
HOLIDAY RETURN POLICY:
Orders placed November 1st through December 31st can be returned until January 31st 2026.
Apparel merchandise may be returned by mail or in a Steve Madden store only with the original tags included (polybag with UPC). You may obtain return authorization via phone, Live Chat, e-mail or by signing into your account and going into your order. The authorization requests must be made within 30 days from when your order is delivered.
Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items and earring purchases cannot be returned or exchanged.
Click here to view our full Return Policy.
